Privacy Policy

Effective Date: December 2024 | Last Updated: December 2024

At wesoquo.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website and use our custom white shirt tailoring services.

1. Information We Collect

Personal Information

When you place an order for our custom white shirts, we collect the following personal information:

Full name and contact details (email address, phone number)
Billing and shipping addresses
Body measurements and sizing preferences
Payment information (processed securely through encrypted channels)
Design preferences and customization requests
Communication records and customer service interactions

Technical Information

We automatically collect certain technical information when you visit our website:

IP address and geographic location data
Browser type, version, and operating system
Website usage patterns and navigation behavior
Device information and screen resolution
Referral sources and search terms used

2. How We Use Your Information

We process your personal data for the following legitimate business purposes:

Processing and fulfilling your custom shirt orders
Communicating order status and delivery updates
Providing customer support and addressing inquiries
Improving our tailoring services and website functionality
Sending promotional materials (with your explicit consent)
Maintaining accurate customer records and order history
Complying with legal obligations and tax requirements

Marketing Communications

We will only send you marketing emails if you have explicitly opted in to receive them. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information:

SSL encryption for all data transmission
Secure payment processing through certified payment gateways
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis
Regular staff training on data protection protocols
Secure backup systems with encryption

4. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Opt out of certain data processing activities

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Customer order information is typically retained for seven years to comply with tax and accounting requirements. Marketing preferences are maintained until you withdraw consent.

6. Third-Party Services

We may share limited information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping companies, and email service providers. These partners are contractually bound to protect your information and use it only for specified purposes.

7. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality and provide you with the best browsing experience. We also use analytics cookies to understand how visitors interact with our site, helping us improve our services. You can manage cookie preferences through your browser settings.

International Data Transfers

If we transfer your data outside the European Economic Area, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Your continued use of our services constitutes acceptance of any updates or modifications to this policy.